Just one hour of unplanned downtime can cost an organization hundreds of thousands of dollars. But in the post-pandemic world, fixing equipment failures is no longer as simple as flying in an expert to sort things out on the spot.
In fact, most aspects of doing business have now become more complex as organizations have suddenly been forced to adapt to new ways of remote working.
Conferencing services have taken off as a way for remote teams to collaborate on projects when they can't be in the same room. But two-dimensional conferencing is a poor substitute for engineers trying to work together remotely on complex computer science vs engineering to design the latest motor vehicle or jet engine.
And trying to untangle complex problems remotely from thousands of miles away is fraught with difficulties—even when using products like Microsoft’s Remote Assist. The expert often has to resort to waving their hands around on a screen to communicate to the technician which part of a machine they should be fixing (and which parts should be left alone).
In fact, most aspects of doing business have now become more complex as organizations have suddenly been forced to adapt to new ways of remote working.
Conferencing services have taken off as a way for remote teams to collaborate on projects when they can't be in the same room. But two-dimensional conferencing is a poor substitute for engineers trying to work together remotely on complex computer science vs engineering to design the latest motor vehicle or jet engine.
And trying to untangle complex problems remotely from thousands of miles away is fraught with difficulties—even when using products like Microsoft’s Remote Assist. The expert often has to resort to waving their hands around on a screen to communicate to the technician which part of a machine they should be fixing (and which parts should be left alone).
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