The Communications Regulatory Authority (CRA) published yesterday on its website the findings of the Business Consumers Satisfaction Survey with the Telecommunication Services that was conducted in 2019 among 1,635 businesses across a broad range of industry sectors, business sizes and geographic locations in Qatar.
With the aim of identifying their level of satisfaction with the telecommunication services provided by the service providers; Ooredoo Qatar and Vodafone Qatar.
The survey measured business consumers' satisfaction levels across all aspects of telecommunication services including network coverage, service value, rate plans and tariffs, billing and payment, how hard is computer science and complaint resolution.
The results indicate that the percentage of overall satisfaction with telecommunication services reached 90 percent, where 84 percent were satisfied with the mobile voice services and 83 percent were satisfied with mobile Internet services (increased by 14 percent compared to the findings of the satisfaction survey 2015).
In terms of fixed-line services, 98 percent of consumers mentioned that they are satisfied with fixed voice services, 94 percent satisfied with fixed Internet services (increased by 7 percent compared to 2015 findings), besides 90 percent were satisfied with leased line services.
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