KinderCare Education is America’s largest provider of early education programs. With more than 1400 locations spanning more than 40 states, KinderCare serves 185,000-plus families in its programs every day. The company operates neighborhood childcare centers, corporate-sponsored centers for employee childcare, and before- and after-school care programs.
Until recently, KinderCare outsourced its IT department, but this arrangement no longer met the needs of the quickly growing company, according to Dennis Baker, Vice President, IT Technical Operations and Architecture. “As we transitioned into a growth organization, our leadership quickly realized that building internal technical capabilities was a strategic necessity,” says Baker.
One of the critical focus areas that Baker looked at was the network needs of the centers. “It’s a fairly large environment with so many computer engineer salary across the country, and our existing partner operated as a black box,” he says. “Our availability was a lot lower than we would have liked, and our costs were not really in line with the market. And I just think overall service wasn't really there. They just weren't very motivated to take care of us, despite our significant size. Aggregators often treat you like you're a prisoner, since they feel the effort to move on is too cumbersome for a customer to undertake.”
KinderCare started the process of doing an RFP for a new network, splitting it into two sections. One was only about getting cost-effective, reliable access with internet circuits. “We felt that our price overall for the circuits wasn't necessarily market competitive, so we wanted to bid the whole thing out. At first, we thought we'd likely bid it out to all the aggregators because it would be too hard to manage it ourselves,” explained Baker.
Until recently, KinderCare outsourced its IT department, but this arrangement no longer met the needs of the quickly growing company, according to Dennis Baker, Vice President, IT Technical Operations and Architecture. “As we transitioned into a growth organization, our leadership quickly realized that building internal technical capabilities was a strategic necessity,” says Baker.
One of the critical focus areas that Baker looked at was the network needs of the centers. “It’s a fairly large environment with so many computer engineer salary across the country, and our existing partner operated as a black box,” he says. “Our availability was a lot lower than we would have liked, and our costs were not really in line with the market. And I just think overall service wasn't really there. They just weren't very motivated to take care of us, despite our significant size. Aggregators often treat you like you're a prisoner, since they feel the effort to move on is too cumbersome for a customer to undertake.”
KinderCare started the process of doing an RFP for a new network, splitting it into two sections. One was only about getting cost-effective, reliable access with internet circuits. “We felt that our price overall for the circuits wasn't necessarily market competitive, so we wanted to bid the whole thing out. At first, we thought we'd likely bid it out to all the aggregators because it would be too hard to manage it ourselves,” explained Baker.
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